Clothing item delivered with security tag

Not sure what is going on with Woolworths lately. Poor customer service and poorer complaint resolution. Whether it is call centre staff attitude or general decline at Woolworths, I'm not sure. I have had a couple of issues that I have highlighted with them and left a bad taste in my mouth. I will concentrate on my most recent issue. I ordered a few items online which were delivered on Monday, 27 November 2023. One of the items, a top, was delivered with a shop security tag on!! On Tuesday morning I sent an email to Woolworths online with photos of the offending tag. I also posted a review on the item - the post was declined, so much for transparency, no negative feedback please. So by now a few Woolworths staff are aware of my issue. No contact from them whatsoever. My credit card was debited fast enough though! On Wednesday morning I phoned Woolworths online to make them aware of the issue telephonically as well. So the choices given to me were that they can have the item picked up but it cannot be replaced (great choice no. 1) or I can go instore and have it removed (great choice no. 2). So if it can be collected why can they not drop off a replacement top for me??????? What is the point of online shopping?? yes, convenience! So now I can't wear the item until I manage to get to a store to have the tag removed. After the conversation yesterday with Woolworths online, I posted a complaint via their website. As of 4pm today, 30 November, no one has even attempted to contact me nor have I received a written email response from them. This seems to be the general treatment, complaints are simply ignored and hopefully the customer gives up and goes away. Come on Woolworths, you can do better! You can start by delivering a replacement top for me and collecting the tagged garment. Order number: o***.