Closure Letter

<p>I would like to complain about the service that I received from Woolworths, On Monday I requested that they close my personal loan account and send me a letter confirming that the account is closed. Yesterday I called and they said they will prioritize my query however nothing was done.</p> <p> </p> <p>Today I called, I spoke to Unathi who said I will get the closure letter by 09:00 which nothing happened. I called again and I spoke to Zukiswa who told me a long story. I therefore requested to speak to the her manager. The manager kept me hold for almost 30 minutes and all I got was I will get a letter to show that the account is paid off and I will get the closure letter after 2-4 working day.</p> <p> </p> <p>I don’t understand why I must wait that long because my initial query was on Monday. Today is Thursday and I am finding out that someone did not do their job. I want a letter confirming that my account is closed today and not a paid up letter, I have proof of payments confirming that this account is paid up.</p> <p> </p>