Click and Collect gone horribly wrong

I am absolutely appalled by the service received by Woolworths Eden Medows in Edenvale today. I ordered online yesterday 8 October and I chose the click and collect as I have used this option numerous times with no issues. Considering I had my 4 year old with me it would be a quick pick up and we could easily go on about our plans for the evening. I chose the date and time for 9 October and time between 4pm and 5pm. I got to the designated click and collect parking spot at 4pm and waited for a few minutes to see if the click and collect staff would approach me like the many other times I have experienced however no one came out so I switched off my vehicle and approached the guard at the door for assistance. He very politely signalled for the lady at the food counter to assist and she came through asking for my order number which I provided to her. After waiting for around 5 minutes with an irritated 4 year old who just wanted to go home, another lady came to ask me for my order again as she could not find it in the system. I then pulled out my phone and searched for my email confirming my order, date and time for collection which were all correct. She then proceeded to ask for my phone and asked me to follow her in store. She did not provide an explanation at this point off what went wrong or her plan of action. She then walks off with my phone in store leaving me in the front of the store feeling exceptionally irate at this point. I then waited for 10 to 15 minutes and when she did not return I went to a cashier and asked them to call the store Manger as I wanted my phone so I could leave. When the food Manager arrived she almost looked annoyed that she was summoned and then I explained I have no idea what is going on here and I am a loyal customer who has never received such service. She then went on to apologize and told me they are using my phone to get the order. I explained that I chose the click and collect for a reason as I did not want to come in store and shop. She then told me I can wait in the car while they collect the order or wait in store. There were no other alternatives that they could deliver my order due to the inconvenience or even ask me if I was willing to come tomorrow at a convenient time. I was so horrified and with an already annoyed 4 year old that just wanted to go home after a full day at school I took my phone back and left without my order. I am so disappointed with the service from woolworths Eden Medows.