Chicken me dry

Let me share the Woolworths joke of 2025, on the 10th of February already (yes, more than a month ago) i emailed woolworths customer service department as well as the complaints department, I even got a response that they are busy investigating. I had to follow up quite a few times and all feedback I got was "we will get back to you soon". Right, now more than a month later, I'm still waiting on feedback about a dry rotisserie chicken I bought, I was dissatisfied and merely wanted a refund or for woolworths to replace it. Till today, still no word from them. I drive past CHECKERS and PICK N PAY to go to Woolworths Westways in Roodepoort. I go there very often. Sad sad to see this is how they treat a chicken complaint. How ***********.