Checkers60 > Woolies Dash

On 06/06/2024 I placed an order via the Woolies app for a Woolies dash order. Apparently the driver arrived and there was nobody to receive the order. Mind you I was tracking the driver via the app which showed he was still in Bassonia, the app did not even show that the driver was anywhere near my delivery address. I have 24/7 security at the complex which opens for all deliveries. I missed a call and returned it within a few minutes which was not answered. Anyway, my delivery was returned to store and I was told that it will be cancelled and I am to place the order again and I will be refunded. I did so. After calling in again to ask about the refund they said it will take 3 - 5 days. I called on 10/06 to follow up and they told me they cannot do a manual refund I need to send proof of my ID and bank account for them to process a refund which will take 7-14 days. This is the biggest inconvenience as I cannot afford to just be in limbo for 7-14 days with a deficit of R1200 which was meant to cover other vital expenses. After sending the CSA my ID and bank Acc confirmation, I receive an email from someone else for the exact same information. Which tells me that this process has not even begun yet. In all honestly, the app needs to be relooked at, you cannot even find past orders on the app, a wallet function needs to be created so that refunds can go straight into the wallet- that way I could have used the same money for the order as opposed to having spent a total of R2400 in one day and now waiting on the R1200 to be refunded, and they need an instant refund method like Checkers60. I oath to God that I will never use Woolies Dash again in my live and I will discourage anyone I cross paths with to do the same. Until Woolies can decide if they want to be serious about their Woolies Dash, Checkers60 all the way.