Cheap product placed inside Dyson box - never got correct vacuum

Hopefully I will get a quicker response here! I am so flabbergasted by what I received today and never in a million years expected this from Woolworths! I ordered a Dyson V15 vacuum on Friday 19 January 2024 and chose and paid for express delivery (1 working day). Monday came and gone and so did Tuesday. Eventually today (Wednesday) my order was delivered. SoI don’t know why I paid EXTRA for quicker delivery when this was not the case. Refund?????

So the delivery… When I took the box I felt it was light which was weird as I already own a Dyson vacuum and know it’s not light. Upon removing the SFK packaging, I noticed that there are Woolworths cellotape and other cellotape on the Dyson box. Some of which have been opened already and new ones put over it. When I opened the box I was so shocked to not see any Dyson vacuum cleaner that I paid R15000 for!!! Can you imagine my shock??? All the open packaging was inside (where the Dyson and its parts were in) and in between the mess, is a random small Bennet Read handheld vacuum, still in its packaging and new. A random stick for a vacuum but not that Bennet Read one. And a random fitting for a vacuum. I immediately called, was told to email which I did and still nothing. I would think this is a VERY SERIOUS matter that you will tend to quickly. R15000 is not something one gives out lightly. Now I gave it to you and in turn get a piece of **** worth nothing?!

I am absolutely disgusted to say the least!