Charged for products I did not get.

Around the 25th of Feb 2021 I bought items at Woolworths online. My store card was debited on the 25th for other items and on the 2nd of March for grocery. On the 5th of March the order was cancelled and was told I will get the refund.

On the 5th of April I decided to check my April statement, only to find out there was no refund for that online purchase. I called online service and was told that the issue will be investigated and will get a call. On the 6th of April I wrote an email asking about this refund. I got a call on the 7th of April from Vuyo and promised to find out from the department responsible for refunds.

My issue is, if I did not check my statement I would have paid for items I did not get. Secondly, Woolies is charging card fee and interest monthly, so that means I am charged on wrong amount.

Regards

NK