CHARGED FOR ITEMS NOT DELIVERED TWICE IN A MONTH !

HOW CAN YOU SHORT DELIVER AND THEN CHARGE IN FULL ??? EMAIL SENTS, NO RESPONSE. CALLS DROPPED WHEN TRYING TO FIND OUT WHY YOU ARE BASICALLY *****ING ... THIS HAS HAPPENED TWICE IN A MONTH YOU SHOULD BE ASHAMED !!!!!!!!!!!! HOW MANY CUSTOMERS IS THIS HAPPENING TO ???