Changing email address is IMPOSSIBLE!

Make sure if you need to change your email you call the call centre and expect to be pushed around a few times before they find out how it works to change your email address. Don't try email, takes them weeks to respond and only when you send to all emails do they reply, then rudely tell you to change it on the website or app in future but it is disabled in both so does Woolworths actually know their process? I was able to change with everyone else with little to no hassle at all within a couple of days at most. I am still battling and now locked out my account and nobody knows what to do and even the forgot password doesn't work now. Clearly not very good at doing IT well, this is a simple process and should work fairly simply. So this is a notice to anyone needing to change their email, expect it to be a major issue and just call emailing doesn't help at all and they don't respond in the 24-48 hours they claim so rather just call maybe it will be faster but I wouldn't suggest holding your breath. Woolworths needs to do better but that would be asking for miracles and for them to care about their customers. What a joke!