Chanel perfume

Hi, I bought a Chanel perfume from Woolworth Rosebank in December towards the end of January I realised that it has lost it’s fragrance I then started calling Woolworths Clearwater I spoke to Lerato who promised to get their manager to call me which she didn’t, called again and spoke to someone else who was supposed to call back to date I haven’t received a call, I then went to the store spoke to Thando who wasn’t working for Chanel she told me that the manager was on training she was going to ask her to call me back still waiting Thando tried her to help but I think because it wasn’t her department she couldn’t.

Checking my banking app I then realised that I actually bought it from Rosebank then called them the manager there was very rude just said it’s too late for him to accept it what took me so long to complain about my problem is that such an expensive perfume can lose its fragrance in one month and nothing can be done by Woolworths it’s disgusting.