Cedit Store card nightmare

I am writing this to just make people aware of something I was not aware of. I have been a client of Woolworths for years. I have a store card and a credit facility with them. I have always been impressed with the service and support I have received from them in the past. Until now, my store card account was just suddenly closed 2 weeks ago without warning or notification. When I called to find out what was going on I was told as per the new financial act if you don't use your account for 2 years it gets automatically closed.

So now I have had to apply for a new account as this is where I have had the worst service, I called on Monday the 30th went through the whole process with an agent on the phone. She then informed me that because on their one system the account wasn't properly closed, so my application had to go to the underwriters to remove the block so I can get a new account. I was told 48 hours it all should be sorted and by the weekend I should have my new card. I heard nothing by 1pm Thursday so I called and was told nothing had been done and there was confusion was it a credit card or a store card. I also had to go through 3 agents as the telephone lines were having technical issues so couldn't be heard or line dropped. Each agent gave me a different story. I am still waiting for my new account and feeling very frustrated with this whole process.

I actually said to the agents all this admin and nightmare could have been avoided if someone had sent an email or called me to tell me to make a purchase on my card to keep it active. This would be good client service and help manage their customers better.