Cash customers are worthless to Woolworths

Hi

I buy from Woolworths every month. At the end of 2017, I signed up with them for a V Rewards card at the Cape Gate branch. I went to their Customer Service desk this week to request an item and asked them to check my V Rewards as I haven’t received any rewards from them and it’s been more than a year and a half.

We called Rewards and they told me that I wasn’t receiving any vouchers or offers as I didn’t allow marketing material to come through to me.

This really upset me as I spend a lot of money at the store and I feel that the Cape Gate branch could have asked me or had set it up incorrectly so I haven’t received anything back for my loyalty for all this time.

I expressed my upset that on the app I am listed as a value client and he advised that because it’s a new financial year, my purchases go back to zero. He also said that there is a record of my spend that I won’t see now. I said that I feel that I spend a lot of money at the store and that this isn’t really very fair to me that I have no points or rewards under my profile.

The agent was unsympathetic saying that I don’t spend R10 000 per month and so I’m not a VIP client anyway.

I am astounded that I am treated this way. I spend cash at your store. That means that I can spend it anywhere I want. If this is how you treat customers, then I’m really not interested in wasting my money there.