Cash back issues

I am writing to express my disappointment regarding the handling of my cashback reward. I had a R1000 cashback voucher from the loyalty rewards program with an expiry date of 13 September. However, on the very day I attempted to redeem it, the voucher was unexpectedly cancelled.

The store staff tried to assist me by contacting customer care, and I was advised to send an email with proof of the cashback, which I did immediately. It has now been over two weeks, and I have still not received any feedback or resolution.

This lack of response is extremely frustrating and reflects very poorly on the service. I kindly request that this matter be addressed urgently, and that my cashback reward of R1000 be reinstated or credited without further delay.