Carol dos Santos is the glue which holds Woolworths Clearwater together

This review would have been a 1-star uit***, had it not been for one person.

I visited Woolworths in Clearwater yesterday to buy plain black t-shirts. For whatever reason, the department head took a decision to not unpack them, but instead leave them in the storeroom. When asked about the shirts in my size, they checked the computer and proceeded to the stockroom to find the shirts. After waiting MORE THAN AN HOUR, I was told that the six I wanted isn't available, but they have four.

Great, took what I could get, paid and was overcharged at checkout. When I queried the price, I noticed that in addition to charging too much, I saw three different barcodes for the same product: they had given me the incorrect shirts too. Frustrated as hell, walked upstairs with my bum knee (the escalator and elevator does not work either), and waited for a refund to be processed in cash before they could remedy the overcharge.

The last person I dealt with was Carol dos Santos, who is literally the only member of the management team who understands that a person's time has value, and apologised for the poor service received. Not just a cardboard apology, but also offered a workable remedy, which none of the other managers (including the hands-off store manager) would.

Carol, I salute you. Thank you so much for going above and beyond, picking up the slack for your colleagues' dismal performance.