1 reviews | Active since Dec 2012
CARDLOST RECIVED A NEW ONE BUT CANNOT USE IT.
I was ****** and lost all that was in my purse. I used my green ID book to apply for the lost card. The card ID was ****** as well. The new card we delivered @ Maponya mall. I tried us draw from it as it was a credit card. It came back with an error. I notified Woolworths and was told to go to Absa bank as their problem could be ABSA. I did that and there was no success. I stayed @ Absa for more than an hour they were liaising with Woolworths who ultimately came back and said there is nothing with card.Tthe Absa consultant went outside to the ATM and we tried to draw and the same error occurred. I went back to Woolworths the consultants dialed Woolworths Financial Services and gave me the phone. I had to start all over to give the story again. This time I was told that there is a problem with ABSA I must wait for about 2 hours and the card would work, after 2 hours it did not work. They said I should wait for another 3 hours, I did after the 3 hours the card did not work by this time I was frustrated and angry and came again I need the money urgently. They advised that card would work today. Its thing this morning I went to the ABSA ATM the same error came back again. I called Woolworths luckily I spoke to the agent that I spoke to yesterday he said the problem I still with ABSA but he said he would escalate my case. I am still waiting and the time is now 12:03 yesterday I made so many trips between Woolworths and ABSA nothing was resolved I am asking that somebody please assist and resolve this issue. This is bad service in all aspects and I do not know Woolworths being this.
