CARD LOST 2016, NO HELP

<p>I went to the Woolies Store in Stanger and told them my problem, they told me to fill out a form and get an affidavid stating the facts. I had signed the affidavid stating that my card was being used by someone else. Purchases were made for large amounts and I got the bill. I had to prove it so they sent me to ballito to get the transactions and it was true, signatures did not match. I came back and showed it to Woolies Stanger and they submitted to customer care. A month later I got a call saying my account is in arrears and i had to explain the whole story again and go back to woolies stanger but to my surprise they mislaid my docs, i waited an hour before it was found and given to me. I got an sms from MBDCS saying my account has been handed over. I am now in the credit bureau for something that was out of my hands. My life is on hold right now because I cannot open an account any where else. I liaised with mbdcs as well sent numerous emails no response. I am tired now. I called a lady today and she didnt want to listen to my plea saying docs were only received in may. I dont what to do.....PLEASE HELP!!!!!!!</p>