Card gets FICA blocked without warning and still remains blocked without updates

I recently opened a credit card with Woolworths and part of their requirement to receive the card was to take my FICA documents into the branch (Paarl Mall) to collect my card which I did.

Without warning my card gets FICA blocked and I traveled to purchase an item 100kms far just to have the transaction declined, this is unacceptable! When I went into the app then only, I saw a FICA notice and I re-uploaded my documents and sent it via email the same day. Still its now fica blocked while I budgetted on the available credit.

72 hours has passed and my card is still blocked. This is bad service right from the start since they had my FICA documents at the branch already, without it I couldnt get the card