Card collection

Good afternoon to whom it may concern. I received a message to collect my woolworths in store credit card. I had completed all the necessary paperwork and checks. All had been cleared. When I went to collect the card I took my drivers licence, passport and ID (old). Bear in mind this was just to collect the card once all checks had been complete. I showed proof of identification using ID(old) as well as a message showing that my new ID was being processed at home affairs. With all of this I was unable to collect the card because of an ID issue. This was extremely frustrating as everything had been checked and all I was there to do was receive the card, and I had plenty forms of identification with me. There has to be a better way. Very annoying.