Card collection

I app**** for a Woolworth store card for the first time at the branch in Atterbury boulevard by filling in a form. I was told i would get feedback via sms, which i did and i was told to call the call center. I called the call center and half way through the application i was told we can't proceed because the lady at the store filled out the incorrect part of the application. I was told to do a new application and i did it again, but online this time. I later received an sms confirming that i have been pre approved and i should call again. I then called and spoke to Shawn. He helped me complete the process and he did a great job. He then told me to go collect my temporary card by any Woolworth store while i wait for my card via post. I went to the branch in Lynwood bridge because it is close to work. I arrived and was told that their phones are not working. I then drove to Gift Acres. I waited for 35 min while the consultant Maite was trying to get help from the call center and she was being sent from pillar to post because no one wanted to assist with new applications. I left without my card because of the time wasted.