Cancelled order/ Payment Reversal nightmare

Good day ,

I am beyond frustrated as I have been battling for weeks to get assistance regarding a payment reversal that’s due to me. On the 28th November 2024 I placed an order (Order#o***) through dash and cancelled the order, I placed a new order the following day. However since order was cancelled the payment that went out my account R438.01 has not been reversed. Getting any form of assistance is a nightmare. The amount of different excuses I have endured is appalling. My first follow up was sent on the 4th December 2024 and I was informed that refund got take up to 14 days. My second following up was made on the 13th December 2024 and I was told that email will be sent to finance department to have the pending funds reverted back to me as they have not attended to it due to delays. My third follow up was on the 17th December 2024 and I was informed that they are still waiting for feedback from the finance department. Then I was informed that they will need to send a request to my bank to release the current pending funds. On the 19th December 2024 I made a fourth follow up and was told that they still awaiting feedback regarding the status of the request. On the 22nd I made a follow up and the 23rd December 2024 and only received a response on the 24th December 2024 informing me the exact same story that the bank needs to release the funds and this could take between 7 to 14 working days. Mind you this is almost going on to a month. This is really ridiculous , what do I need to do in order to receive some form of clarity regarding the reversal of funds. I have order numerous times and a certain item was out of stock and I would receive the money back in my account within two days , however with this order that was cancelled it seems to take a year!

The level of service I have experienced with this is really appalling to say the least , I have order numerous occasions through dash and can honestly say after this experience endured, I will not be making use of this service anymore!