Cancelled order

Worst experience i have ever experienced in my entire life... I ordered online 12/09 and cancelled the order because of wrong address. I then ordered using the correct address but driver decided to turn away with my order without even waiting for '5 mins' When i called woolworths to complain about the driver, i then asked about my cancelled order and i was told that the cancelled order was supposed to be refunded as soon as the order was cancelled, i did not get my refund up until now. I have been calling the customer service and everytime i call, i get a different answer with regards to my refund...the first one said it was supposed to take 3-5 working days for my money to ne refunded, the second one said it was supposed to reverse same day, the other one says it depends on the bank and it takes more than a month and the last one said i must go query with the bank... What kind of **** business is this?????? I never thought i would experience such **** service from a well to do company like woolworths. Staff is *********** and uneducated.... Although i choose to blame woolworths because customer service is not rocket science, even my 5 year old would do a better job that your staff... Very disappointed and i don't plan on doing any online orders at woolworths again...