Cancelled my account after 20 years

<p>Woolworths system didnt debit its store card holders in December (or some of them), I was one. I also didnt get my monthly account by email. I phoned (they didnt phone me) to enquire, as I pay the full balance every month and was told of the problem. I asked for the statement to be sent to me, so I could do an EFT. Nothing happened. I therefore phoned again 10 days later. Asked again. This time I got it 3 days later. The problem is - for ten full days after I phones i was threatened, had to deal with a barage of SMS reminding me to pay, and to add insult to injury, they added interest for non-payment onto my account. Not once did I get an apolog for THEIR stuff up. THis is the second time Woolies has stuffed up on its financial management. After 20 years I have cut up my card and I will never use Woolies again. Ever.</p>