Can we call it service?

So disappointed in Woolworths Loch Logan Warerfront Bloemfontein!<br> <br> Waiting at a till to pay for 15min. Second in line finally, Sam of Woolworths tells us to go to the other tills at the other side of the store to pay there because there are noul clients. Riht behind her we get to the till with a line longer than the one we were just in...and she tells us to get in at the back of the line! Sam is extremely rude and not someone Woolworths should have as part of their management. You should bever back chat the client like she did in front of her manager. Very very poor service from Sam at Woolies Loch Logan Bfn!