Can't get information

My Woolworths credit card is in arrears and all I want to know is how much I need to pay and to which bank account. I e-mailed WFS on the 25th of November requesting a statement, I then called the call centre on 26 November and I was put through to at least 10 different people/contact numbers. They referred me to Fusion who referred me back to WFS head office who referred me to MBD attorneys who then referred me back to WFS. I then sent a complaint to WFS and received an acknowledgement, but more than a week later I still have no statement. How hard can it be? I want to pay, I just need the amount and the account number. This is utterly ridiculous.