Can it take this long to rectify an incorrect status on a CLOSED P/L account?

Account Number: *** - ACCOUNT CLOSED BUT REFLECTS AN ARREARS STATUS, THEREBY PREVENTING ME FROM APPLYING FOR A STORE CARD. ***, PLEASE DO SOMETHING! My phone call to a Service Agent *** on 20/09/2025) was transferred to a certain Ocsalene at Recoveries. She (Ocsalene) confirmed that she has requested the relevant department to RECTIFY the STATUS of my old personal loan account. The P/L account incorrectly reflects an amount in arrears. Fix this, please, so that I can apply for a Store Card.