Called a fool for losing my card

I went Woolworths to collect my new card I was asked what happened to the one I already collected the week before.I explained that I was ****** same day I received it,hence I came to apply for the new one same day. That's when a lady called Caroline called me a ***** she then continued to shout at me and embarrassed me in the shop for eavesdropping since she wasn't talking to me but about me. I called Woolworths call centre to lock a complain same day ***5. I was told that the issue will be escalated. Never received any feedback until I sent an e-mail to their call centre on ***5 still no feedback.