CALL CENTRE - GETTING ABSOLUTELY NOWHERE WITH MY QUERY!

I have been trying to pay off a now destroyed In Store card which had been handed over to the Woolworths attorneys. I hang on and hang on and hang on for the attorneys and its constant music for twenty minutes or more then I eventually get put back to Woolworths who say I have to speak to the attorney's office. Woolworths HO say I have to speak to the attorneys. HOW THE @#x**** do I get to speak to them. It's costing me more in cell phone time hanging on compared to monies owed!!