Call Centre Does Not Answer

I placed an online order via the shop, which I have good success with in the past, however, this time around have received poor service.

The order appears not to have been delivered when it was scheduled to be delivered. In response to a potential delay / administrative error I queried the order status via email and attempted to do so via telephone as well. I have not received a response to my email and the call centres (both online and general) do not respond despite holding on for more than 10 minutes on more than a few occasions during various times of the day.

I have come to expect better from Woolies which is why I purchase from them as opposed to other online stores such as PNP, but maybe it is time for a change as PNP has been a great alternative for very sharp service