*********** call center agent

I am sooo annoyed with Woolworths customer service , 1st I was on hold for 30 Minutes, then finally spoke to a consultant who I don't even remember her name because she was not even clear , I nicely asked her to activate my credit card as I cant withdraw and she kept me on hold again for too long mind you am on lunch also at work , took my time to go to 1 of the branches to call them . she literally went silent on me , was kept on the line all alone without any assistance . I am so angry If I didn't pay my money on that card I was going to close it . ***********s agents