bureau update

hi I ma highly disappointed with the service i am getting from Woolworth i had a credit card with them and settled the account last year,22-June 2017 by my company Bayport financial services.

I requested paid up letter from "Fusion asset recoveries" since it was handed over to them and they did send me proof and i forwarded it to Woolworth and they claim that they didn't receive funds. i kept on calling both Fusion and Woolworth's to update my bureau as the account is paid up and dont see a need why they have not updated my account

This is affecting my credit score,i have been calling them since last year till today they keep on sending me backward and forward for one thing.

while i was owing them they kept on calling but since the account is paid up they dont see the need to follow up on my case,i regret making business with them and if this is how they treat their customers then they shouldn't be lending on 1st place.

they should know customer services and the importance of making customer happy a s that alone plays a huge role in referrals for new customers.

I am sick n tired of calling and wasting my airtime just to be placed on hold for 30 minutes but dont get solution at the end of the call.

This is my only last hope

Just want my bureau to be cleared as this is affecting my scoring