Bunch of ****s. Train your people or fire them

Their customer experience is the worst. I can understand these people are being watched in store but the guys in the call centres are wild thinking people are stupid. This chick I spoke to tells me theres no contact no. on my profile or the delivery and before I called I know I've updated all this which means if they never updated my details correctly on their end I’m not at fault so now I pay the R35 for delivery in 1-3 working days , I ordered on the 28Feb and guess what I'm still sitting without a parcel and there was no reason for me to pay this delivery fee other because its almost weekend again and I know they not delivering today. The courier company as well is pathetic, woolies is not all that