BROKEN SHOES - AUTOMATED RESPONSE FROM WOOLWORTHS!!!!!HELL NO!!!!!!

I PURCHASED A PAIR OF SCHOOL SHOES FOR MY DAUGHTER ON 8 JULY 2019 - ITS 19 SEPTEMBER AND THE SHOES IS ALREADY BROKEN, I HAVE SENT AN EMAIL TO *** - TO GET AN AUTOMATED REPLY THEY CAN NOT ASSIST WITH MY ENQUIRY, YET I GET ANOTHER EMAIL REQUESTING WHAT IS MY ENQUIRY????? AND I ONCE AGAIN SEND THE PICTURES ONLY TO GET ANOTHER AUTOMATED RESPONSE. PLEASE I HOPE THAT SOMEONE IS GOING TO GET BACK TO ME!!!!!!! I AM ALREADY ANNOYED AT THE SITUATION