Bread Grows Mold On It Before The Best Before Date

I purchased bread from Woolworths Broadacres The bread has already started to grow mold before the best before date

I emailed Woolworths with proof and got responses from Abigail Mc Carthy and Anita Mgxwathi - email trail is below

The last email Woolworths send me was on the 27/11/2020 stating they will provide me feedback

I send a follow up email on the 04/12/2020 and still no response until now! Totally unacceptable!!! ======================================================================================================= From: Rajput, Hemal Sent: Friday, 04 December 2020 10:38 To: *** Cc: 'Hemal Rajput' Subject: RE: RE: Stale Bread - ***

Hi Anita

Can I have an update

I never heard anything since the 27th November 2020 – This is totally unacceptable!!!

Regards,

Hemal Rajput

From: *** <***> Sent: Friday, 27 November 2020 02:19 To: Rajput, Hemal Subject: Re: RE: Stale Bread - ***

Good day Mr Rajput Thank you for your e-mail. Please be assured that your e-mail will get our prompt attention. We have forwarded your complaint to the relevant department in order to give you accurate feedback. We will correspond with you as soon as we have feedback. Your reference number:***.

Thank you for taking the time to contact us. Kind Regards Anita Mgxwathi Woolworths Customer Service Centre ******

On 25/11/2020 09:22, Hemal Rajput wrote: Hi Abigail I shop on a weekly basis at Woolworths If you read the email below properly, I stated at Woolworths Broadacres Do you really think I’m going to keep rotten bread? I send the proof in the previous email. You can pick up all my information on my WW rewards card: was provided on email Regards, Hemal Rajput Cell: was provided on email From: *** <***> Sent: Tuesday, 24 November 2020 19:57 To: Rajput, Hemal Subject: Re: Stale Bread

Good day Hemal Rajput Thank you for your email. We are sorry to hear about the problem that you experienced with our bread If possible, please forward us the following information, as this will assist us in providing you with accurate feedback. * barcode * purchase store and date * price * batch codes

Your concern will be investigated and feedback will be provided as soon as it is available. Thank you for taking the time to contact us. If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, email *** or contact us online www.woolworths.co.za. Your ***-*** Kind Regards Abigail Mc Carthy Woolworths Customer Service Centre ******

On 23/11/2020 14:07, Hemal Rajput wrote: Hi Woolworths I purchased bread this past weekend from Woolworths Broadacres As you can see the best before date is the ***3 however the bread has already started to grow mold This is totally unacceptable Regards, Hemal Rajput Cell: was provided on email