Breach of contract

They have breached the agreement before applying for my credit card I was asked

1. How would I like to pay? budget or 50% o what I use I choose 50% 2. They asked me when I would like to be debited I told them the last day of the month.

It has been 2 months now that I have not been debited yet on every 19th a budget amount goes out on the same account. All this unnecessary interest will now fall on my head due to the fact that a company made a mistake.

I have even gone as far as emailing them to query why is my account not been debited at all and got no response today I emailed them again only to get the following response:

Dear Ms Mohamed Thank you for your email. Please accept our apologies for the inconvenience caused regarding your account.

Kindly note that in order to activate your debit order a full instalment of ***** needs to be paid.

Once your payment is reflecting on your account please inform us for the debit order to be re-activated.

For any further assistance please call our Contact Centre on ***or via email on **********

with no name so what I would like to know is how is the debit order going off for the 19th if my account is not activated yet also 3 months ago they did debit my account