Brandon Smith is very rude and does not assist

I purchased food items at the Pavillion branch and the next day i noticed that the clementine gold oranges were rotten i did not open the box. I also noticed mould on one of the cheese rolls i purchased. I called the customer service number and spoke to Rafael Gedult who requested me to send him photos of these items as well as the barcodes. I sent it immediately this was the 24th April 2021.I have not received any feedback since. I called this morning the customer service line and i was put through a rude agent Brandon Smith this person has no customer service skills and told me that Rafael is not at work this weekend and i must wait for him. He then stated that this investigation takes 5 days... 5 days when you have the photos the items were purchased on my store card... I asked to speak to a manager and he stated there is none available... He is very rude!