Bra expert refuses to assist me

I was at Woolworth in Howard Center Pinelands and asked a sales assistant if there was a bra expect available. She said yes however, she's on tea - if i'd like I could wait 10min. I waited about 10-15min and went back to the fitting room only to hear that she (Michelle) was not back yet. I decided to proceed with my shopping elsewhere and come back to Woolies an hr later.

Again, I asked for the bra expect and a sales assistant proceeded to look for her. At this time 3 other sales assistants were looking for Michele. Another sales assistant proceeded to tell me the importance of getting your bra measurements and wearing a bra that fits correctly as it could be a possible risk for breast cancer and therefore, Woolies takes bra measurements very seriously of which I was quite pleased about.

The assistant came back and said that Michelle was on the phone with a customer. I was told by the assistant that in this case, Michelle had to hand the phone over to the assistant who looked for her so that she could continue assisting and have Michelle come IMMEDIATELY to the fitting room to assist me as there were only 2 women who were trained to take measurements - the other one was on lunch. A SECOND sales assistant decided to go to Michelle and tell her that she's needed at the fitting rooms and that she will assist the customer on the phone. As an individual who worked in retail I know that it is COMPLETELY OKAY to hand the phone over to another sales assistant if the current one is needed, which was the case with me.

The second one comes back and says that Michelle is being stubborn and REFUSES to hand the phone over. She apologized profusely and couldn't assist me any further as she was not trained to measure. At this point I was beyond irritated and felt quite disrespected. As a regular customer of Woolworths with a positive view of them, I am BEYOND disappointed and disgusted at the service I received as well as the indirect attitude. I went through all the waiting and expecting, only to leave disappointed with NO MEASUREMENT AND NO BRA.

My image of Woolworths has changed completely!