Botched Woolworths online order delivery

Did an online oder at Woolworths o Wednesday 4 November for her birthday on 6 Nov. made sure that the delivery would be Thursday 5. I received an email that they were processing the order and I notified my daughter in Bedfordview to expect delivery between 14h00 and 17h00. She was at home and lives in a security complex. No delivery no telephone call! I live in Cape Town. Phoned at 8h45 spine to Puma at call center. She was going to phone me back. I’m still waiting. Phoned again at 10h33 and was told by someone else the same story and delivery would be 10-14h00 slot. No delivery. No phone call or email. Phoned again and call Centre said delivery would be this afternoon. The Problem is that her birthday tea was done and dusted without cake and flowers. I gave enough time for the delivery and yet it did not arrive. It arrived just before 15h00 a day later than promised. No apologies were made. I will NEVER buy online at Woolworths again. What a pity. And everyone so matter of fact not my problem attitude.