Boo woolies, you used to be so passionate about customer service and quality

I bought flowers omline for my mum on mothers day to be delivered on the monday after mothers day. The roses were wilted an I submitted a complaint via email. I was told that a new bunch of flowers were going to be delivered a day after my complaint. No delivery was made. So I complained to the woolworths Facebook administrator via messenger who said that it will be relayed to the online team.

Well i was told that the store manager, Yogan was looking into this.

Still no resolve.

Boo woolies, you used to be so passionate about customer service and quality.

I am expecting resolution this week