Blown away by Managers Service

Good Day,

At around 16:30pm this afternoon we visited Woolworths Woodbridge, in Glen Marais, Kempton Park. We saw frozen sorbet on special and took 2. Not realizing that the special was for the Frozen Yoghurt (same brand but labels in incorrect place. There was a significant difference in price (R36 vs R123). At the till we saw we were charged the higher amount and mentioned this to the tell who then brought the manager Robert. This guy is the definition of Super Customer Service. He went to the back to check if there was stock of what we wanted, but there wasn't. He acknowledged the error/misunderstanding, and proceeded to credit the difference and said we can have the other one because of the inconvenience and delay. There was absolutely no need to do that, but his generosity and goodwill really made our afternoon. I have had pleasant engagements with him before, often he would take responsibility and go check for stock at the back if there was nothing on the shelf, purely because he didn't want to turn a customer away. Thank you Robert, we are blown away by your always pleasant service and great ethics. What a guy, no wonder this Woolies is just so busy all the time. Kudo's to you Robert, you are a Gem.

Thank you