Blocked account due to FICA

A few weeks ago I tried to use my new credit card and was unable to as it was blocked due to FICA. I was told to go to Woolworths with my proof of residence and ID document. This was rather strange as the credit card is fairly new and to set up the account in the first place, POR and ID were required also, no notification was sent to me to advise that the account would be blocked. <br> on 31 May 2015, I went to Woolworths in Sandton and was assisted by Refiloe. she took my documents and advised after over 30 minutes of waiting, she told me that the card would work after an hour. (this was at 14:25). <br> an hour later I tried to use the card and it was still blocked. went back to Woolworths and spoke to Natasha from the call centre who assured me that the card was unblocked at 14:25 and that perhaps because it's a weekend its taking long to change the FICA status to open and that I should use it after 4pm. I did that and still it did not work. I have tried to use it again today (more than 12 hours later) and it is still blocked. I am very disappointed at the level of service received. I feel as if no one bothered to assist me. pathetic service indeed!!<br>