Birthday ruined by Woolworths

A bit of an overdue review but nevertheless necessary. On 3 March 2021, I ordered a rainbow cake from WW online and a few other goodies for a Family member's birthday on 4 March 2021. Items were delivered on the day but the cake was an epic fail as it was not the beautiful cake you see on the app, this was totally sloppy and the frosting was smashed....looked like a totally disaster. I called the Call centre and spoke to Xolelani who apologised profusely and assured me that a new cake would be delivered before COB on the day so naturally i contacted my family member and advised them not to open the cake, a new 1 would be delivered. 16: 30 still no delivery so I called again but could not be transferred to Xolelani. the lady who took the call put me on hold to contact the driver who apparently had the cake with him. She came back to say she cannot reach him but since he had the cake, it would be delivered by 5 and he is probably not answering as he is stuck in traffic. 16:55 I call back and spoke to Sihle who them told me that the previous 2 agents **** to me. Any online order issues would only be resolved the next day. She then after me becoming extremely irate and frustrated, said that her manager would call me back. To date I have received no such call. A cake was delivered on 5 March, all pretty and beautiful but the impact of ruining someones birthday far outlives getting that cake. No birthday cake on your birthday because WW offers a delivery of expensive cakes at R269 but cannot ensure proper delivery, ********* staff who lie to loyal customers and just a whole team who could not value the customer any less. Disappointed beyond measure