Big NO NO for Woolworths

Ordered a shirt and paid more for delivery to book a certain day and time slot as I needed the shirt for a function. Regardless it was delivered a day later no excuse, not informing me. I then logged an complaint online to request a refund on the additional amount paid on delivery, a week passed with no response. Logged another online complaint/query and till today no response. If this is the way I'm treated as a customer it's shocking and these things stay with me for a very long time.