Beyond pathetic

I opened a woolworths account and I was provided a temporary card until communication was sent to pick up my woolies card. From application to communication everything went according to the woolies standard I would expect. I then had to wait for 2months just to receive my card! Which mind you the temporary card expires in 30days. I went to the sandton branch to enquire and they had to resend a card to me. I then got a payment plan sms of which I requested for a debit order...I was informed an agent will be in contact to confirm a debit order date. Nobody has contacted me for a date yet my account has been debited. I recently went to woolies for a purchase to activate the card that arrived 3 months later, to my surprise my account is in errors??? How can I have it in errors if there's a debit order set and more than enough finance available in my account? I now received an sms saying they cannot debit my account for on the 25 of this month as it falls on a weekend, yet they have not debited for last month so who is going to pay the interest? And more so at who's expense as I will not have double debit orders coming off my account due to incompetency! Someone needs to contact me ASA