JL
Janine L

1 reviews | Active since Jan 2022

01 May 2024, 10:42

BEWARE OF MISLEADING ADVERTISING AT WOOLWORTHS

BEWARE OF MISLEADING PRICE ADVERTISING AT WOOLWORTHS!! Did my shopping at Springs Mall Branch yesterday. Purchased Jacobs Instant Krònung coffee. The promotion on the shelf reads " Jacobs Krònung 200grm includes Refill Pack excludes Decaffenated) R149.99. I took what was advertised only find when I checked my till slip at home I was charged R149.99 each. Note the word includes in the promotion!! Includes tells me the refill pack and the bottle are included. The ad did not say OR but said INCLUDES!! On the Spar promotion pamphlet they too have Jacobs Krònung on special and their ad correctly states the price "Jacobs Krònung Instant Coffee OR Refill pack (Excl. Decaf) 200 g / 230 g assorted R129.99. There are no hidden surprises in the Spar ad. It's plain and simple for anyone to understand, the ad clearly states one or the other and is not misleading like the Woolworths ad that states INCLUDES!! I also bought 6 cans of Tuna and was charged for 8 cans. Went straight back to Woolworths only to be told I'm not correct with the Jacobs Krònung promotion, includes, I was told means either the bottle or the refill ????? The 2 cans of Tuna I was overcharged for were replaced. I'm very interested to have feedback from Woolworths on this misleading advertising issue. Springs Mall branch definitely needs attention! Wanted 6 tubs of Woolworths Complete Meal for my dogs, only 3 in stock. Wanted some fresh fish nothing in stock, wanted pickled fish, nothing in stock, wanted blueberries, nothing in stock, wanted ciabata bread nothing in stock. I'm dissapointed, frustrated and fed up now. My best bet is to change to another brand. Who does Woolworths think pays for the extra trip to their store to get the tuna I was charged for, but was not in your parcel and the Jacobs Coffee that I was mislead on the pricing. Me, I pay for this and don't forget the 2 tips to the car guard and of course my time!!! It seems Woolworths just dosen't care about their customers anymore, they happy to take our money though.

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