BELIGGERENT AND INFLEXIBLE

Left home early this morning to shop at sale at Adderley Street. After browsing and choosing items for 25 minutes I approached the cashiers on the ground floor. Stood around with approximately 8 shoppers until somebody not either of the 2 managers nor the cashiers but a customer enquired as to the delay. We were then informed that the card machines were not working. I then asked if I could withdraw funds at the ABSA machine a few feet away and was told yes. This ABSA machine was also offline. I then asked the manager if my basket could be held until lunchtime and I would return. He advised me it was not store policy and I became irritated and told him I had wasted almost half an hour. He said I was shouting well I was not I speak loudly and that should have been the least of his problems. He was belligerent and not able to assess the situation and be flexible. A few customers stormed off. I tried now calling your head office to speak to a regional manager but was cut off not once but twice. My shopping experience was to say the least in line with a third world shop rather than the first world class that Woolworths purports to be.