********* behaviour by Woolworths

Good day

I placed an order on 31 May 2026 which was due for delivery on 4 June 2026. The order was never delivered and now I am told that it will be cancelled and returned to the warehouse. As a customer that has been let down by subpar service please let me know how the matter will be resolved. How will Woolworths make a difference and live its values? The non-delivery was not my fault, why can’t the package be sent back to me? Please could this be escalated to your CEO’s office. This is ********* behaviour.