Be Careful if you shop online with Woolworths

Since my last update about the poor service the following has happened. I spoke to 3 different Customer service people who kept on referring the matter to the Warehouse. The Warehouse is satisfied as they have a signed delivery note. No matter who signed or where it was delivered, as long as they can show a signature the matter is fine for their processes. I even phoned the Head office in Cape Town, was cut of 5 times and only on call 6 was somebody there to assist me. The person made. promise to come back to me on the same day, but that did not happen either.

I had to in my personal capacity go from Estate Reception to Estate Reception to actually find my delivered package. The glitch in their programme merged two previous addresses where I stayed into one address- that does not exist.

I found my package, but this has left me with a feeling that I will never use Woolworths Online again. Poor service, lack of accountability.