BE AWARE OF Woolworths Campus Square!!! (Refunds not processed and billed twice)

I received POOR SERVICE! On Tuesday the 10th of June, I went to Woolworths at Campus square to purchase a few essentials. I tapped my card the first time and was told that the transaction did not go through. I tapped my card again and was told that I have insufficient funds. When I was on my way back home, I saw that the money was deducted the first time and immediately made my way back to Woolworths for a refund as money was paid twice. I was told that money usually returns within 24 hours and I should return the next day if this did not happen. I went back to the store after 24 hours and was told that the cashier was not at work after being told the previous day that he would be there. However, I found the person who told me about returning the next day (Motshabi). Management (Sithandiwe) was eventually called and Motshabi **** in front of her regarding telling me to bring a printed bank statement - which never took place. I told her that this was untrue and she insisted that this was the case. Grace had told me to go print bank statements showing the transaction so that a call to head office could be done regarding a refund. This was not done until I called Woolworths the next day and was told that I would receive an update. I was called back by Sithandiwe and she told me that the matter was escalated to my bank and that she would call me back with an update. This took place on Thursday the 12th of June. Sithandiwe did not call me with any updates since 13h40. On Friday the 13th of June, I had to take the initiative to call Woolworths once again and was told that Sithandiwe is not in at work today. I asked the lady who picked up the phone to give Sithandiwe my email address and she stated that she would call her so that Sithandiwe can update me. I have not received any updates and my bank has confirmed that no reversals were processed. The following employees were involved in what I will explain: Khanya (cashier), Motshabi (person who **** about money returning in 24 hours), Grace (who lacked professionalism), and Sithandiwe (management).

I am a student and have used money for transport and have lost the rest of the money that I urgently need to buy groceries. I am appalled at the poor service and lack of urgency even by management.