Bad xlient service

Not sure why Woolworths Westways would allow patrons to take a bottle of wine off the racks before 5 o clock and then refuse payment after 5 due too standing in the queues. The staff refused to accept payment and when enquired as to why are the shelves open only to not be able to pay for your purchase. They did not even listen to the person complaining and just walked off. Very unprofessional and not client centric. Woolworths regulation states that doors must close at 5. Woolworths you need to place more cashiers at your tills and train staff to deal with customers