Bad Woolworths customer service.

On the 3rd Aug 2019 I tried returning stockings wich amounts to the value. Of R670. 40 new, seald and saleble ..The manangeres at customer service Muslim young lady.. Fatima if a recall her name well, told me they will not return stockings even if the condition is new and saleble wich is contrary to the policy as written on the back of any till slip you may have. She claimed it is bcz stalking is underwear and the policy state you may nt return underwear . I stated that in my opinion stalkings are worn as tights, legging or any pants wich are worn on top of underwear. And not directly on the ******* area skin as you would underwear. She then decided on a 2 weeks audit to verify with her superiors wich I gladly agreed to. She told me the audit takes up to 14 days.. Today is the 16th day after and i have not heard from her.. I did nt have the till slips wich she asked for bcz the stalking where bought for me and sometime by my partner on different occasions so i cant remember when and wich store each pack was bought bt that should nt be a problem because the policy at woolworths retail S. A states "We will gladly refund or exchangeany item in a seleble conditionwith 60 days provided you have a till slip,. This policy does not apply to items purchase during out sale. Should you not have a till slip we will ne happy to exchange your purchase at the current system price" then when you get to their store at cusotmer service, they are not happy to return anything and the return process is long and sometimes the customes ends up being angry, frastrated specticle of other shoppers bcz it always ends in the "customer" having to explain to their "staff" of woolworths wht they should already know wich is your right to return with or wthout a till slip.